Keeping people safe

What we commit to

• Someone you trust is always there. A parent, carer or member of school staff is present for every one-to-one session with a child or young person. That is part of how Conductive Education works anyway: the people who help day to day learn the same tasks. Any group sessions we run will have a second adult present.
• Consent. We explain what we are going to do before we do it, and we stop if someone does not want to continue — including when they show us rather than tell us. Where an adult cannot decide for themselves, we follow the Mental Capacity Act: the decision is made in their best interests, with whoever holds lasting power of attorney or their care team, and we still explain everything to the person as we go.
• Your policies, in your setting. In schools and care homes we work within the setting’s own safeguarding policy, sign in, and follow its reporting route.
• Records. Session notes are kept securely and shared only as our privacy notice describes.
• Photos and video. Only ever with written consent, and never of anyone who has not agreed.

If we are worried about someone

If we see or hear something that makes us think a child or adult may be at risk of harm, we will talk to you about it wherever that is safe to do. Where it is not, or where the concern is serious, we will pass it to the local safeguarding team, and in an emergency we will call 999. We would rather have an awkward conversation than miss something.

If you are worried about us

If anything about our conduct concerns you, tell us: 07718 992418 or hello@neuroachieveuk.co.uk. If you would rather not raise it with us directly, the safeguarding contacts below will take it. Where a session happens in a school or a care home, that setting’s own complaints procedure applies too.